TERMS & CONDITIONS 

DOG WALKING


You must ensure that your home is completely secured, all windows and doors locked and any house alarms set before you leave your home under the responsibility and care of EmmaHeartsPets. If anyone else will be entering your home other than                                              EmmaHeartsPets while you are out, please ensure that you notify us of these visitors and supply us with their contact details to ensure the safety and security of your property and its entirety while you are away. You must supply us with a key to your home and any security codes for house alarms so we are able to deliver this service for you. Keys and alarm codes are kept in a safety deposit box and are not marked with addresses or client contact details.
In the best interests of your dog, we recommend your dog is not let off of their lead at any time during their walk. This will ensure your dogs safety at all times when they are walking with us, however we can offer a disclaimer form to any dog owners wanting their dogs let off the lead during their walk. If this is an option you would like to consider, each dog walker reserves the right to refuse this option if they do not feel comfortable or confident. Your dog can be walked alone or as part of a group, which ever is your preference. We do encourage socialization with other dogs as this is be important, especially at an early age. Socialization can result in a well behaved balanced dog and prevent aggressive behaviour later on in life. 
Before you decide to book your dogs in with EmmaHeartsPets, you will need contact us to arrange a consultation. Your consultation will give us a chance to go through a personalized care plan for your dog(s) and discuss their personality, training and personal needs including going through any health issues and application of any medication and discussing their regular dietary needs if applicable. Your dog will be carefully analysed during their first walk to determine whether they are nervous or aggressive towards other dogs or people. If we have any concerns or encounter any behavioural difficulties, we will notify you immediately and ask that your dog wears a muzzle for the remainder of their walks with us. This ensures the safety not only of your dog, but also in consideration and for the safety of other people and dogs around us. 
                  EmmaHeartsPets reserve the right to refuse service at any time. 
Please note that your dog(s) agreed time-frame may differentiate as discussed in your initial consultation dependant on the day, however the agreed walking time will remain the same.

 

HOME SITTING

Again, you must ensure that your home is completely secured, all windows and doors locked and any house alarms set before you leave your home under the responsibility and care of EmmaHeartsPets. If anyone else is to be entering your home other than our                            EmmaHeartsPets while you are away, please ensure that you notify us of these visitors and supply us with their contact details to ensure the safety and security of your property and its entirety while you are away. You must supply us with a key to your home and any security codes for house alarms so we are able to deliver this service for you. Keys and alarm codes are kept in a safety deposit box and are not marked with addresses or client contact details.


SMALL PET SITTING

Please ensure that your pet has undergone a health check prior to their arrival. It is mandatory that your pet(s) must be fully vaccinated and you will need to bring proof of this on arrival. If you do not provide this information on arrival, we have the right to turn you away. It is your responsibility as a pet owner to ensure your pet is one hundred percent fit and healthy before their visit with us. We are very happy to take any special care of your pet if need be. We are experienced in the administration of medication if necessary.

Please note that we are insured for your pet and we will do everything in our power to prevent your pet from becoming sick or injured. If for what ever reason your pet has to be taken to the vets by us, you will be presented with the fee on pickup. Again, to prevent this, please ensure that your pet has undergone a health check prior to its arrival. This is not mandatory, however it is highly recommended.

REST ASSURED

                    EmmaHeartsPets is fully insured and for your security we are DBS checked.

PAYMENT

Full payment for services (agreed either at time of booking or subsequently) is to be made before works are to be carried out, or by the date specified on the invoice via cash or bank transfer. If payment is not made within this time a standard £70 late payment fee will be added for each month that the payment is overdue.

For clients wishing to pay by PayPal a standard 5% administration fee is to be added to the final invoice amount.

COMING SOON

Dog Grooming;

Emma Hearts Pets is pleased to announce that very soon we will be offering a dog grooming service.

Watch this space, exciting changes are happening.